Privacy Policy

Introduction and organizational info

We, at abi group GmbH, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website abiservices.io, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at hello@abiservices.io or +49 87120669593.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website abiservices.io, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data storage and protection

Data storage

Personal information is stored in secure servers. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.

Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data protection measures

• Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
• Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

Data sharing and disclosure

At abi group GmbH, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data.

Sharing personal information

Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to abi group GmbH, and they are required to maintain the confidentiality of your information.

Data processing agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at hello@abiservices.io or +49 87120669593.

User rights and choices

At abi group GmbH, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively.

Your rights

• Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
• Right to rectification (Art. 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
• Right to erasure (Art. 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
• Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
• Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
• Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Exercising your rights

To exercise any of these rights, please contact us at hello@abiservices.io or +49 87120669593. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

Cookies and analytics

To analyze the use of our website abiservices.io, we use Plausible Analytics, provided by Plausible Insights OÜ, based in Estonia. Data is processed and stored on servers within the EU, in Germany.

Cookieless analytics

Plausible operates without cookies. It stores no personal data and performs no cross-site or cross-device tracking. It does not use device fingerprinting. Your IP address is used only transiently to compute a salted hash that rotates daily and lets us count returning visits; the IP address itself is not stored.

The analytics script and measurement requests are proxied through our own domain (first-party), so no requests to third-party servers leave your browser.

Microsoft Clarity

We also use Microsoft Clarity, provided by Microsoft Ireland Operations Limited (part of Microsoft Corporation, based in the USA), for session replays and heatmaps to improve the user journey. Clarity sets the _clck and _clsk cookies and records anonymised interaction data, including clicks, scrolling, mouse movement, page views, browser and device data, and a truncated IP address. Form field input is masked. Data is transferred to the USA under the European Commission's Standard Contractual Clauses. Microsoft retains the data for 30 days. See Microsoft's privacy statement for details.

Legal basis

Because this analytics setup stores no personal data and sets no cookies, no consent is required and no cookie banner is shown. The Cal.com booking window is also loaded only when a booking button is clicked, not when the page loads, so this conclusion covers the whole website. The legal basis is our legitimate interest in the statistical analysis of website usage under Art. 6(1)(f) GDPR.

Necessary cookies

Our website sets a single, strictly necessary cookie: thelang cookie, set by our server, which remembers your chosen language for one year. This cookie is required for the website to function and does not require consent.

Direct marketing and communications

At abi group GmbH, we may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you. We are committed to ensuring that our direct marketing practices are transparent, lawful, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Obtaining consent for direct marketing

• Opt-in consent: We will obtain your explicit opt-in consent before sending you direct marketing communications, where required by law. This means that you will have the opportunity to actively consent to receiving marketing messages from us before we send them to you.
• Unsubscribe option: Every direct marketing communication we send will include clear instructions on how to unsubscribe or opt-out from receiving future marketing communications. You can exercise your right to opt-out at any time, and we will promptly honor your request to stop sending you marketing messages.

Types of direct marketing communications

We may use your personal information to send you direct marketing communications via email.

Managing your preferences

You have control over the direct marketing communications you receive from us. You can manage your communication preferences by using the unsubscribe link provided in our marketing emails or text messages.